Refund policy
14 days, no questions asked
If Helio Guard is not right for you, you can have your money back. This covers your first payment and every renewal. Ask within 14 days of the payment. You do not need to give a reason.
How to ask
Email support@heliosmsp.io from the address on your account. We refund the full amount to the card you paid with. Your bank usually shows it within 5 to 10 working days.
Who handles payments
Nexborne Ltd sells Helio Guard and issues your invoices. Our payment provider, Mollie B.V., processes card payments for us. Refunds are made by us, through Mollie, to the card you paid with.
After a refund
A refunded subscription ends straight away. You can subscribe again whenever you like.
This policy and the law
Helio Guard is sold to businesses only, as our terms explain. This refund promise is our own, on top of anything the law gives you.
Payments made without permission
If a card was used without its owner's permission, we refund the full amount to the cardholder.
Contact
Nexborne Ltd. Registered in England and Wales. Company number 17375877. ICO registration ZC240034. Email support@heliosmsp.io.